UNBURDEN YOUR IT TEAM
AV System Support + Service
Explore our Maintenance Agreements
Service Hour Blocks
Included with Elite Protection & Basic Support.
ROLL OVER HOURS
Renew your unused support hours for another 12 months by purchasing an additional 5 hour block.
USED HOW YOU NEED
Block hours can be used for break-fix service, system check-ups, meeting support or training.
WHERE YOU NEED
Leverage your service hours for AV support across your location. Even for rooms we didn't install!
|Basic Service||Elite Protection||Embedded Technician|
|On-site hours||Included in 5 hr. increments||Included in 5 hr. increments||20 or 40 Hours / Week|
|Unlimited remote support||Tier 1||Tier 1 & 2||Not Applicable, you'll have someone on-site!|
|Priority on-site response time*||72 hours||24 hours||Devoted on-site support|
|Custom Support Portal||x|
|Premium white-glove service||x||x|
|2 hour call response time*||x||Not Applicable, you'll have someone on-site!|
|System Check-Ups||x||Your Embedded Technician can conduct system check-ups|
|Waived shipping costs for returned or repaired items||x|
|No hourly travel fees||x||Not Applicable, you'll have someone on-site!|
*During normal business hours