Using Technology To Enhance The Customer Experience
Echelon Group, Boise ID
Searching for the Right Solution
They also needed the ability to open files, folders, or other presentations quickly during trainings. If a document is needed as a reference, they wanted to quickly and easily change between the whiteboard and the file. Finally, they wanted to be able to annotate over files they opened and highlight areas for extra emphasis.
Based on their needs and how the interactive display solution would support their workflow, Echelon moved forward with the Clevertouch Interactive Display and Zoom video conferencing.
Clevertouch features 20-point touch and allow users to select the pen color and thickness when using the digital whiteboard. An optional on-board PC provides access to necessary folders and files during meetings and presentations. It also provides the ability to toggle back and forth between different whiteboard slides and PC.
Deployment
Another important advancement is Echelon Group’s addition of Zoom video conferencing with the interactive capabilities of the Clevertouch. Zoom enables presentations to scale regionally. The team can conduct an in-person training for local clients, while simultaneously recording it for regional clients to view digitally. Zoom shares annotations in real-time, so attendees on the call can follow along through the screen share and interactive whiteboard.
Words of Wisdom
A stand-alone interactive display can be installed in a shorter time frame, and companies can realize the maximum return on their investment by budgeting time for employees to learn the system. That is Echelon Group’s President Don Reiman main take-away. He says, “Allocate time to study the technology and get extra training to get more efficient with it sooner.”
If you’re considering adding the benefits of an interactive display to your organization, the key is time. An interactive display can be added by itself, or as part of a larger audiovisual integration project. For an integration, it takes time for your AV partner to assess your needs and design the system. Short-cutting this process can lead to unforeseen setbacks.