Fast response for your service needs.
If your system goes down you will receive priority support from Neurilink. Elite Protection is the only service plan with guaranteed 2 hour call response time and 24 hour on-site response during normal business hours.
Elite Protection arms you with preventative maintenance to help stop issues in their tracks.
With Elite Protection, you will receive two System Check-Ups a year. Your system will be thoroughly audited to identify any items that may lead to AV problems. Our team preforms a 20-point check on system performance, connections, and wiring. We will clean and reset if needed, check for proper alignment and check lamp and filter hours if applicable.
Complimentary Tier 1 & 2 phone support help you troubleshoot basic system glitches. Elite Protection also features unlimited Tier 3 support in the event extensive remote support is needed or a service technician must be deployed to your site.
Instead of issuing multiple POs every time you need a little help, it’s all included. Get the comfort of knowing you have a team of knowledgeable professionals available if an issue arises.